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Thank you for your purchase of the Ear Bible.

In order to help get your support question answered as quickly as possible, please review the frequently asked questions below before contacting customer support. You will find the answers here to many common questions. If your question is not answered, then please contact us at: support@earbible.com. Thank you.

Section One - Shipping and Billing Questions
Section Two - Technical Information regarding the Ear Bible
Section Three - Warranty Questions


SECTION ONE - Shipping and Billing Questions

1. How long will it take for my order to ship?
Orders received by 4pm will ship the next business morning, and will arrive within 1 - 3 days for US orders. International orders will take longer. All orders can be tracked online via the link you will receive via email when your order is shipped.

2. I have changed my mind and would like to cancel my order, can I get a refund?
Yes. We will refund your order if you change your mind.


SECTION TWO - Technical Information regarding the Ear Bible

1. How do you operate the Ear Bible?

The Ear Bible is extremely easy to use. Holding the play/pause button down for three seconds turns the device on, and off. By using the left/right and up/down arrows on the navigation ring, it is easy to select either the Old Testament or New Testament (with the blue highlighted area at the top level of the display), the desired book (next level down), and the desired chapter (next level down). When the  blue highlighted area is moved to the bottom of the display (as shown), the left and right arrows with then fast forward and rewind within the chapter, with an approximate verse location displayed above the timeline. The Ear Bible can then be placed on your ear, and when the play button is pressed, the display fades out, and the audio begins playing. The volume can then be adjusted to the optimal setting.


2. What are the technical specifications of the Ear Bible?

Dimensions: 1.6 inches (41mm) in diameter, 0.8 inches (21mm) thick
Weight: 0.9 oz (26 grams)
Memory: 1GB Flash Memory
Battery Type: Rechargeable Lithium-Ion Polymer
Display: OLED (Organic Light Emitting Diode) Display
Interface: Mini-USB for recharging and adding additional audio content (optional)
Audio Format: Speex audio codec (see speex.org for details)

3. Does the Ear Bible play MP3 audio and other music formats?

The Ear Bible is designed for the playback of speech primarily. It does not play MP3 or MPEG4 formats, but will however play back uncompressed .wav files. Please bear in mind that uncompressed .wav files are very large, and are best suited to short or low bitrate clips if used on the Ear Bible.

4. How can I encode audio files so they will play on the Ear Bible?

While we are not presently providing technical support for encoding audio for the Ear Bible, those so inclined can make use of the tools listed on the speex.org website. In order to get good results, the audio must first be compressed into a very small dynamic range before being encoded. Also, when preparing audio for encoding, resample it to a 16kHz sample rate. We will be adding tutorials based on demand for such information. Please email us at info@earbible.com to tell us the specific application you would like to encode for. We will make note of this, and add a tutorial in due time.


SECTION THREE - Warranty Questions

Return Policy:
Upon receiving your Ear Bible (or any other product from our store), you may return it within 30 days for a full refund, subject to the following conditions: 1) A return authorization number must be issued before returning the product. 2) All returned products must be in their original factory condition, including all accessories and manuals, and must be returned in the original product packaging. If the original packaging is not available, this will delay your product return and incur a $10 charge for the shipment of replacement packaging. 3) The original shipping and handling charged and the shipping to return the product will not be refunded. 4) The issuing of your credit will be subject to the inspection and approval of the returned product. 4) Please allow up to 14 days for your credit to be issued after returning the product. If you need to return a product for a refund, please contact us at support@earbible.com and request a return authorization number.

Product Warranty:
In addition to the Return Policy above, the Ear Bible (or any other product from our store) is covered by Lascelles, LLC's Ear Bible Limited Warranty. Lascelles, LLC warrants that your Ear Bible or other product will be free from defects in materials and workmanship for a period of six months from the date of delivery. Lascelles, LLC will, for any valid claim made during the term of the warranty, cover any parts and labor to repair your product, or at its own discretion, to replace it. The Ear Bible Limited Warranty is subject to the following conditions: 1) It covers defects in materials and workmanship, and product failure occurring from normal use. It does not cover product failure resulting from: a) Use in wet conditions such as in rain, around swimming pools, etc. (including use during times of excessive perspiration), b) Immersion in liquids, c) Exposure to excessive heat, d) Being crushed, struck, or otherwise impacted in an excessive manner. 2) A return authorization number must be issued before returning the product. 3) All products returned for a warranty claim must be in their original product packaging. If the original packaging is not available, this will delay your product return and claim, and incur a $10 charge for the shipment of replacement packaging. 4) The repair or replacement of your product will be subject to the inspection and approval of the returned product. 5) Please allow up to 28 days for your repaired or replaced product to be shipped back to you. If you need to return a product for a warranty claim, please contact us at support@earbible.com and request a return authorization number.

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